Frequently Asked Questions
Everything you need to know about your sensory journey with Jalu Fragrances.
How long will my fragrance last on my skin?
Our fragrances are crafted at Extrait de Parfum concentration, typically offering a longevity of 8 to 12 hours depending on your skin type and the specific scent profile.
Are Jalu Fragrances vegan and cruelty-free?
Yes, we are committed to ethical beauty. All our perfumes are 100% vegan and we never test our products or ingredients on animals.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days.
Can I return a fragrance if I don't like the scent?
We offer a 14-day return policy for unopened and sealed bottles. To ensure you love a scent before committing, we highly recommend purchasing our 2ml sample vials first.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I store my perfume to maintain its quality?
To preserve the integrity of the essential oils, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.