Returns & Exchanges
At Jalu Fragrances, we want you to be completely captivated by your scent profile; if you are not satisfied, we offer a 30-day return policy for unopened and gently tested products. Please ensure all original packaging is intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our fragrance concierge team within 30 days of delivery with your order number and the reason for your return.
Prepare the Package
Carefully pack the fragrance in its original box and protective sleeve to prevent damage during transit.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing